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Thank you for your cooperation regarding our product recall. We want to make the process as easy as possible for you.
Please follow the steps below:

Complete the Form - Enter your details and the required product information in the form provided on this page.
Receive Your Return Label - After submitting the form, we will send you a free return shipping label via email.
Send the Product Back - Pack the affected product and attach the return label clearly to the package. Then drop it off at any DHL drop-off point or DHL Packstation.
Receive Your Refund - As soon as we receive the product, we will refund you the recommended retail price of €9.99 (UK: £7.99 / CH: CHF11.50). The refund will be processed up to 5 weeks to the bank account you provided.

Thank you for your understanding and support!

First and Lastname

Additional name 1

Additional name 2

Country

Street

No.

ZIP

Town

E-Mail

Phone number

Bank Account number

e.g. GB29NWBK60161331926819

Product name / model / SKU

Quantity purchased

Batch Code

Place of Purchase

Purchase date

Order number

How did you hear about this recall?

I confirm the information provided is correct

NoYes

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