Thank you for your cooperation regarding our product recall. We want to make the process as easy as possible for you.
Please follow the steps below:

  1. Complete the Form - Enter your details and the required product information in the form provided on this page.
  2. ​​Receive Your Return Label - After submitting the form, we will send you a free return shipping label via email.
  3. ​​Send the Product Back - Pack the affected product and attach the return label clearly to the package. Then drop it off at any DHL drop-off point or DHL Packstation.
  4. ​​Receive Your Refund - As soon as we receive the product, we will refund you the recommended retail price of €9.99 (UK: £7.99 / CH: CHF11.50). The refund will be processed up to 5 weeks to the bank account you provided.
Thank you for your understanding and support!

Register Recall